TERMS & POLICIES

I. Payment and Refunds
Full payment is due up front before any work will begin unless otherwise specified. Due to the custom nature of my services, no refunds will be given once work has begun.
II. Turnaround Times
My turnaround time varies, depending on the project and how quickly you respond to my emails. I will discuss with you my estimates for initial concepts in advance. I try to complete revisions within 5-10 business days of receiving feedback from a client.
III. Cancellation
If for some reason you need to cancel your order before work has begun you must submit a request in writing (via email). I will take your request into consideration and let you know if a refund is possible. No refunds are given after 4 weeks of initial payment on packages, even if work has not yet begun on all the contents of the package.
IV. Copyright
Under US Copyright law, the designer is the owner of all files and artwork created for the client.
V. Client Usage
Designs may be used for print, web, television or other media. Custom Logos cannot be altered in any way without written permission. Pre-Approved alterations include color changes, tag-line removal and the stand-alone usage of the graphic logo-mark portion of the design (such as illustration or initials). Please do not alter the layout, scale or overall feel of the design without written permission.
VI. Final Files
Final designs will be delivered electronically and if requested via CD by mail as well. When ordering a logo, you will receive the original vector file as well as a layered Photoshop file. You are also provided a layered Photoshop file when ordering a business card. You may also request other files, such as but not limited to, png, jpeg or pdf at no additional cost.
VII. Miscellaneous
All designs, concepts, slogans or other materials displayed by the designer, which are not selected will remain the full property of Amy Grace / Candy Apple Studios. Prices and Policies are subject to change without notice.